SaaS License Agreement

1. Parties

This Agreement is entered into between the following parties:

Provider (Licensor)

• Easy Software System In Europe AB
• Organization number: 556967-4822
• VAT number: SE556967482201
• Contact person: David Wiik: support@petanque.life
• Registered seat: Sweden

Customer (Licensee)

The party ("Customer") that enters into this Agreement by signing a subscription order or completing the onboarding process. The Customer may be an individual user, a venue or club, or a federation, confederation, umbrella organization, or other organization that subscribes to the Service.

2. Definitions

"The Service" / "SaaS Service"

The Petanque Life cloud platform, including all modules, APIs, mobile applications, CMS features, and related services provided by the Provider under this Agreement.

"User"

Any individual who accesses the Service on behalf of the Customer, including administrators, club officials, players, referees, coaches, and other authorized persons.

"Tenant"

The Customer's isolated instance within the Service, containing all of the Customer's data, configuration, and users. Each Tenant is logically separated from other Tenants.

"Customer Data"

All data entered into or generated within the Service by the Customer or its Users, including but not limited to member registrations, competition results, financial records, and content.

"Confidential Information"

Any non-public information disclosed by one party to the other in connection with this Agreement, including business plans, technical data, pricing, and Customer Data.

"Personal Data"

Any information relating to an identified or identifiable natural person, as defined in Article 4(1) of the General Data Protection Regulation (EU) 2016/679 ("GDPR").

3. Scope of Service

The Provider grants the Customer access to the Petanque Life platform, which includes the following modules:

• Federation administration — license management, membership, transfers, organizational hierarchy, regulatory compliance
• Competition management — calendar, draw engine, live scoring, results, rankings, league management
• CMS platform — website per federation, district, and club, with custom domain support and multilingual content
• Mobile applications — player app, referee scoring tools, coach management, offline capability
• Finance and payments — invoicing, payment processing, accounting, budget management
• Communication — email campaigns, push notifications, SMS integration, in-app messaging

The complete feature catalog is available at https://petanque.life/features. The Provider continuously develops and improves the Service. New features are included in the subscription at no additional cost.

4. Term and Termination

This Agreement is entered into for the following periods:

• First year: the Service is provided free of charge (€0) for the first 12 months from the date of activation.
• Subsequent periods: the license fee depends on the Customer type and the plan selected — the Individual plan is free; venue plans range from €299 to €4,999 per year; federation, confederation and umbrella plans range from €7,999 to €13,999 per year. Current pricing is published at https://petanque.life/pricing and applies in advance at the beginning of each agreement period.
• Notice period: 90 days prior to the end of the current agreement period.
• Automatic renewal: the Agreement is automatically renewed for successive 12-month periods unless terminated by either party in accordance with the notice period.

5. Pricing and Payment Terms

• All payments shall be made in EUR (Euro).
• All prices are stated exclusive of VAT. VAT is added according to applicable tax rules in the Customer's country. For intra-EU transactions subject to reverse charge, the Customer's VAT number shall be stated on the invoice.
• Provider's VAT number: SE556967482201.
• Payment due date: 30 days net from invoice date.
• Late payment interest: in accordance with the Swedish Interest Act (räntelagen), the reference rate plus 8 percentage points.

5a. Price Adjustment

• The license fee is locked to the price list in force at signing for thirty-six (36) months. Thereafter the Provider may adjust the fee only in connection with the start of a new agreement period (renewal).
• A price adjustment may not exceed the year-over-year change in the eurozone Harmonised Index of Consumer Prices (HICP) as published by Eurostat. If the index change is negative, the fee remains unchanged.
• Any price adjustment requires at least 90 days' written notice before the start of the new agreement period.
• The Customer has the right to terminate the Agreement free of charge before the start of an adjusted agreement period.
• Price increases during the first free year are not permitted.

6. Availability and SLA

• Target availability: 99.9% uptime (excluding planned maintenance).
• Planned maintenance: notified at least 48 hours in advance.
• No financial compensation is provided for service disruptions (limitation of liability applies).

SLA Specification

Availability is measured monthly, calculated as (total minutes − downtime minutes) / total minutes × 100%. The following details apply:

• Monitoring: automated uptime monitoring with public status page.
• Reporting: monthly availability reports available to the Customer upon request.
• Exclusions: planned maintenance windows, force majeure events, third-party infrastructure outages (Azure, DNS providers), and issues caused by the Customer's own systems or network.

7. Data and Ownership

• All Customer Data belongs to the Customer. The Provider has no ownership rights to Customer Data.
• The Provider has the right to use anonymized, aggregated data for service improvement, benchmarking, and product development. Such data cannot be traced back to any individual Customer or User.
• Upon termination of this Agreement: the Customer may export all data in standard formats (JSON, CSV) within 90 days of the termination date.
• Deletion: all Customer Data is permanently deleted from the Provider's systems 90 days after the termination date.

8. Personal Data Processing (GDPR)

• The Provider acts as a data processor (personuppgiftsbiträde) on behalf of the Customer, who is the data controller.
• A separate Data Processing Agreement (DPA) in accordance with GDPR Article 28 is available at /dpa.
• All data is stored within the EU/EEA (Azure North Europe, Ireland).
• A list of sub-processors is maintained and available below and in the DPA.

9. Security

• Encryption in transit: TLS 1.2 or higher for all communications.
• Encryption at rest: AES-256 for all stored data.
• Access control: JWT ES512 token-based authentication with role-based access control (RBAC).
• Regular security audits and vulnerability assessments.
• For more details, see the Trust Center at /security.

10. Limitation of Liability

• The Provider's total aggregate liability under this Agreement is limited to the amount of license fees paid by the Customer during the most recent 12-month period.
• The Provider shall not be liable for any indirect damages, consequential damages, loss of profit, loss of data, or loss of business, regardless of whether the Provider was aware of the possibility of such damages.
• The Provider shall not be liable for damages arising from the Customer's use of the Service in violation of this Agreement or applicable law.

10a. Force Majeure

Neither party shall be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond the party's reasonable control.

Force majeure events include, but are not limited to:

• Natural disasters, pandemics, epidemics
• War, terrorism, political instability, sanctions
• Strikes, lockouts, labor disputes
• Changes in law, government actions, embargoes
• Severe cyber attacks (DDoS, ransomware) affecting infrastructure providers (Microsoft Azure, etc.)
• Power outages, telecommunications failures beyond the party's control
• Third-party provider bankruptcy or cessation of service

• The affected party shall notify the other party without undue delay (no later than 10 business days) of the force majeure event, its expected duration, and planned remedial actions.
• If the force majeure event continues for more than 90 days, either party has the right to terminate the Agreement with immediate effect without liability.
• During a force majeure period, the license fee is reduced proportionally if the Service is completely unavailable for more than 30 consecutive days.

11. Intellectual Property

• The Provider retains all intellectual property rights to the platform, including source code, designs, algorithms, documentation, and trademarks.
• The Customer is granted a non-exclusive, non-transferable right to use the Service for the duration of this Agreement.

12. Confidentiality

• Both parties agree to treat all Confidential Information received from the other party with at least the same degree of care as they treat their own confidential information, and in no case less than reasonable care.
• The confidentiality obligations apply during the term of this Agreement and for a period of 3 years following its termination.

13. Amendments to Terms

• The Provider may amend these terms with 90 days' written notice prior to the change taking effect.
• Material changes give the Customer the right to terminate the Agreement without penalty before the changes take effect.

14. Dispute Resolution

• This Agreement shall be governed by and construed in accordance with Swedish law.
• Disputes shall be resolved by the Swedish general courts, with the Stockholm District Court (Stockholms tingsrätt) as the court of first instance.

15. Miscellaneous

• Entire agreement: this Agreement, together with the DPA and any order forms, constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings.
• Severability: if any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Assignment: neither party may assign its rights or obligations under this Agreement without the prior written consent of the other party.